Our Policies

Last updated: 1 July 2026

These Terms and Conditions (“Terms”) apply to the use of the website www.bechildtoys.com and to the purchase of products through this website.

The website www.bechildtoys.com is operated by E.L.S. Limassol Therapy Center LTD (“Company”, “we”, “us”, “our”), a company registered in Cyprus.

Legal Name: E.L.S. Limassol Therapy Center LTD

Company Registration Number: HE430302

VAT Number: 60008194J

Registered Address: Dorieon 5, 4632, Limassol, Cyprus

Email: info@limassoltherapycenter.com.cy

Telephone: +357 25 333375

By accessing or using our website, creating an account, placing an order or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use this website or place an order through it.

Nothing in these Terms affects your mandatory legal rights as a consumer under applicable consumer protection laws.

1. ABOUT OUR WEBSITE

The website www.bechildtoys.com is an online shop offering toys, educational toys, developmental products, skill-building products and related items.

Our products may be intended for children, parents, therapists, schools, educational professionals or other customers. However, purchases through the website must be made by adults or by persons legally capable of entering into a binding contract.

We may update, change, suspend or discontinue any part of the website from time to time. We will not be liable if the website is unavailable for any reason or for any period, except where liability cannot be excluded under applicable law.

2. USE OF THE WEBSITE

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not:

– Use the website in any way that breaches any applicable law or regulation;

– Commit or encourage a criminal offence;

– Transmit or distribute viruses, malware, trojans, worms, logic bombs or other harmful material;

– Attempt to gain unauthorised access to the website, server, database or any connected system;

– Interfere with the proper operation or security of the website;

– Corrupt data or cause harm to other users;

– Infringe the intellectual property rights or other rights of any person;

– Send unsolicited advertising or promotional material, commonly known as spam;

– Use the website in any way that is offensive, abusive, misleading, fraudulent or harmful.

We may report unlawful or harmful activity to the relevant authorities and may disclose information where required or permitted by law.

3. ACCOUNT REGISTRATION

You may be able to create an account on our website.

If you create an account, you are responsible for keeping your login details confidential and secure. You should notify us immediately if you believe that your account has been accessed or used without authorisation.

You agree that all information provided by you is accurate, complete and up to date. You must notify us promptly if any of your account information changes.

We may suspend or terminate an account if we reasonably believe that the account has been used in breach of these Terms or applicable law.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices, availability and other information on the website are accurate and up to date.

However, minor differences may occur, including differences in colour, packaging, dimensions or appearance due to screen settings, supplier changes or product updates.

For products intended for children, you should always check the product description, age suitability, safety warnings, instructions and packaging before use. Products should be used under appropriate adult supervision where required.

Any developmental, educational or skill-building descriptions are provided for general product information only and should not be interpreted as medical, therapeutic, diagnostic or professional advice unless expressly stated otherwise.

We do not guarantee that any product will achieve a specific educational, developmental, therapeutic or behavioural outcome.

5. ORDERS

By placing an order through our website, you are making an offer to purchase the selected products in accordance with these Terms.

After placing an order, you may receive an email confirming receipt of your order. This does not necessarily mean that your order has been accepted.

An order is accepted when we confirm acceptance of the order or dispatch the products to you.

We reserve the right to refuse, cancel or not accept an order where:

– The product is unavailable;

– There is an error in the price or product description;

– Payment is not authorised or has failed;

– The delivery address is outside our delivery areas;

– We suspect fraud, misuse or unlawful activity;

– There is another legitimate reason preventing us from fulfilling the order.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order, unless we are legally entitled to withhold payment in specific circumstances.

6. PRICES

All prices are displayed in Euro (€).

Unless otherwise stated, prices include VAT where applicable.

Delivery charges, if applicable, are shown separately during the checkout process before you complete your order.

We may change prices at any time. Price changes will not affect orders that have already been accepted, except where there has been an obvious pricing error.

7. PRICING ERRORS

We try to ensure that all prices on our website are accurate. However, errors may occur.

If we discover an obvious error in the price of a product you have ordered, we will contact you as soon as possible. We may give you the option to confirm the order at the correct price or cancel the order.

If we cannot contact you, or if you do not agree to the corrected price, we may cancel the order and refund any amount already paid.

8. PAYMENT

Payment may be made using the payment methods available at checkout.

Payments are processed through our third-party payment provider, Worldline.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that there are sufficient funds to complete the transaction.

We do not store full credit or debit card numbers on our own systems. Payment processing is handled securely by Worldline in accordance with its own terms, security standards and privacy practices.

9. DELIVERY

We currently deliver to Cyprus and Greece.

Orders are initially dispatched from Cyprus. In the future, we may also dispatch certain orders from a warehouse or fulfilment location in Greece or another EU country.

Delivery times and costs may vary depending on the delivery destination, courier service, product availability and other practical factors.

We use delivery partners such as ACS Courier and Box Now, and we may use other courier or delivery providers where appropriate.

Estimated delivery times are provided for guidance only. We will make reasonable efforts to deliver your order within the estimated timeframe, but delivery delays may occur due to courier delays, public holidays, weather conditions, transport disruption, force majeure events or other circumstances beyond our reasonable control.

Unless otherwise agreed with you, we will aim to deliver the products without undue delay. If we are unable to deliver your order within the timeframe stated at checkout or within a reasonable period, you may contact us for assistance.

If a delivery is significantly delayed, we will work with the delivery provider to investigate the issue and, where required by applicable law, offer you the remedies available to you.

10. DELIVERY DETAILS AND FAILED DELIVERY

You are responsible for providing complete and accurate delivery details.

If delivery cannot be completed because the information provided by you is incorrect or incomplete, or because you fail to collect or accept the parcel, additional delivery costs may apply.

If an order is returned to us due to failed delivery, we may contact you to arrange re-delivery or cancellation. Additional charges may apply for re-delivery unless the failed delivery was due to our error.

11. RISK AND OWNERSHIP

Ownership of the products passes to you once we have received full payment.

Risk in the products passes to you when the products are delivered to you or to a person nominated by you to receive them.

If you arrange your own delivery carrier independently and not through the delivery options offered by us, risk may pass to you when the products are handed over to that carrier.

12. RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union, you generally have the right to withdraw from an online purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement, such as by email.

You may contact us at:

Email: info@limassoltherapycenter.com.cy

Address: Dorieon 5, 4632, Limassol, Cyprus

You may use the model withdrawal form included at the end of these Terms, but it is not mandatory.

13. EFFECTS OF WITHDRAWAL

If you withdraw from the contract within the legal withdrawal period, we will refund the payments received from you for the returned products, including the standard delivery cost of sending the products to you, where required by applicable law.

We may deduct any supplementary delivery costs if you selected a delivery method more expensive than the standard delivery option offered by us.

Unless otherwise required by law, you are responsible for the direct cost of returning the products to us when you withdraw from the purchase because you changed your mind.

We may withhold the refund until we have received the returned goods or until you have provided evidence that you have sent back the goods, whichever occurs first.

Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.

You must send back the goods without undue delay and no later than 14 days from the day on which you informed us of your decision to withdraw.

You are responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

14. CONDITION OF RETURNED PRODUCTS

Returned products should be returned in a condition that allows us to inspect and resell them, unless the product is faulty, damaged, incorrect or not as described.

Products should be returned with their original packaging, accessories, manuals, labels and any included parts, where possible.

You may inspect the product as you would reasonably do in a physical shop, but you should not use, damage, alter or handle the product beyond what is necessary to inspect it.

We reserve the right to reduce the refund where the value of the product has been reduced due to unnecessary handling, damage, missing parts or use beyond what is reasonably necessary to inspect the product.

This does not affect your legal rights if the product is faulty, damaged, incorrect or not as described.

15. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal may not apply to certain products, including where applicable by law:

– Products made to your specifications or clearly personalised;

– Sealed products that are not suitable for return for health protection or hygiene reasons, if they have been unsealed after delivery;

– Products that have been inseparably mixed with other items after delivery;

– Digital content or services, where applicable, if performance has begun with your prior express consent and acknowledgement that you lose the right of withdrawal.

This does not affect your legal rights if a product is faulty, damaged, incorrect or not as described.

16. SALE ITEMS AND DISCOUNTED PRODUCTS

Sale, discounted or promotional products are subject to the same legal consumer rights as other products.

You may exercise your legal right of withdrawal for sale or discounted products, unless a specific legal exception applies.

This does not affect your rights in relation to faulty, damaged, incorrect or non-conforming products.

17. FAULTY, DAMAGED, INCORRECT OR NON-CONFORMING PRODUCTS

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible at info@limassoltherapycenter.com.cy.

Please include:

– Your name;

– Order number;

– Description of the issue;

– Photos of the product and packaging, where relevant.

Where the product is faulty, damaged, incorrect or not in conformity with the contract, you may be entitled to remedies under applicable consumer protection law, such as repair, replacement, price reduction or refund, depending on the circumstances.

Consumers in the European Union have a minimum two-year legal guarantee for goods that are faulty or do not correspond to the description or agreed characteristics. This legal guarantee is separate from the 14-day right of withdrawal.

Where the issue is due to our error, delivery damage before delivery to you, or a product defect, we will also cover reasonable return delivery costs, where required by applicable law.

18. RETURNS PROCEDURE

To request a return, please contact us at:

Email: info@limassoltherapycenter.com.cy

Please provide:

– Your name;

– Order number;

– Product you wish to return;

– Reason for return;

– Photos, where the product is damaged, faulty or incorrect.

We will provide return instructions after reviewing your request.

Returned products should be packaged securely to avoid damage during return delivery.

Unless the product is faulty, damaged, incorrect or otherwise required by law, you are responsible for the cost and risk of returning the product to us.

Returns address:

E.L.S. Limassol Therapy Center LTD

Dorieon 5, 4632, Limassol, Cyprus

19. REFUNDS

Refunds will be processed within 14 days from the date on which we receive the returned products or from the date on which you provide evidence that you have sent the products back, whichever is earlier, where required by applicable law.

Refunds will be made to the original payment method used for the purchase, unless otherwise agreed.

Your bank, card issuer or payment provider may require additional time to process and show the refund in your account.

20. CANCELLATIONS BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@limassoltherapycenter.com.cy.

We will try to cancel the order before dispatch. However, if the order has already been dispatched, you may need to follow the returns procedure and, where applicable, exercise your right of withdrawal.

21. PROMOTIONAL COMMUNICATIONS

We may contact you regarding your order, delivery, payment, returns, customer service matters or other service-related communications.

We may send you marketing communications, such as newsletters, offers or promotions, only where permitted by law and where you have provided consent where required.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at info@limassoltherapycenter.com.cy.

Service-related communications about your order or account are not marketing communications and may still be sent where necessary to provide our services to you.

22. PRIVACY AND COOKIES

Your personal data is processed in accordance with our Privacy Policy.

Our website uses cookies and similar technologies in accordance with our Cookie Policy.

By using the website, you should review our Privacy Policy and Cookie Policy, which explain how we collect, use and protect your personal data and how cookies are used.

23. INTELLECTUAL PROPERTY

All intellectual property rights in the website, including content, text, images, logos, graphics, designs, layout, software, trade names and branding, are owned by or licensed to E.L.S. Limassol Therapy Center LTD, unless otherwise stated.

You may access, view and print website content for your own personal, non-commercial use only.

You must not copy, reproduce, modify, distribute, publish, sell, exploit, reverse engineer or use any part of the website or its content for commercial purposes without our prior written consent.

No licence or right is granted to you to use any of our trade marks, logos, branding or intellectual property except as expressly permitted in these Terms.

24. THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the content, security, policies or practices of third-party websites. Accessing third-party links is at your own risk and you should review their terms and policies before using them.

25. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Nothing in these Terms affects your mandatory legal rights as a consumer under applicable law.

To the maximum extent permitted by applicable law, we are not liable for:

– Indirect or consequential losses;

– Loss of profit, business, revenue or opportunity;

– Loss caused by your misuse of the website or products;

– Loss caused by events outside our reasonable control;

– Loss caused by inaccurate information provided by you.

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors, viruses or harmful material.

You are responsible for using appropriate security measures and virus protection when accessing the website.

26. PRODUCT USE AND SAFETY

You are responsible for using products safely and in accordance with any instructions, age recommendations, warnings, labels and packaging information provided with the products.

Products intended for children should be used under appropriate adult supervision where required.

We are not responsible for injury, loss or damage caused by misuse, failure to follow instructions, inappropriate use, modification of the product or use by children without appropriate supervision, except where liability cannot be excluded under applicable law.

27. BUSINESS CUSTOMERS

If you purchase products as a business, school, clinic, therapist, professional or organisation, you confirm that you have authority to place the order on behalf of that business or organisation.

Consumer rights described in these Terms apply to consumers as defined by applicable law. Business customers may not benefit from all consumer protection rights available to individual consumers.

Nothing in this section limits any rights that cannot be excluded under applicable law.

28. FORCE MAJEURE

We will not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control.

Such events may include, without limitation, courier delays, strikes, transport disruptions, natural disasters, extreme weather, pandemics, government actions, war, civil unrest, technical failures, supplier delays or other events outside our reasonable control.

29. COMPLAINTS

If you have a complaint about an order, product, delivery or our service, please contact us first so that we can try to resolve the matter.

You may contact us at:

Email: info@limassoltherapycenter.com.cy

Telephone: +357 25 333375

Address: Dorieon 5, 4632, Limassol, Cyprus

If you are a consumer, you may also have the right to contact the competent consumer protection authority in your country of residence.

30. CHANGES TO THESE TERMS

We may update or amend these Terms from time to time.

The Terms applicable to your order will be the Terms in force at the time you place your order, unless a change is required by law or governmental authority.

The latest version of these Terms will be available on this page.

31. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be deemed deleted or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

32. WAIVER

If we do not enforce any right or provision under these Terms, this does not mean that we waive that right or provision.

Any waiver must be in writing to be effective.

33. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, Returns Policy and any other policies referred to on the website, constitute the entire agreement between you and us regarding your use of the website and purchases from us.

34. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Republic of Cyprus.

The courts of the Republic of Cyprus shall have jurisdiction over disputes arising in connection with these Terms.

If you are a consumer resident in another EU Member State, such as Greece, you may also benefit from any mandatory consumer protection rights and jurisdiction rules available to you under the laws of your country of residence.

35. CONTACT US

If you have any questions about these Terms, your order, returns or any other matter, you may contact us at:

E.L.S. Limassol Therapy Center LTD

Company Registration Number: HE430302

VAT Number: 60008194J

Address: Dorieon 5, 4632, Limassol, Cyprus

Email: info@limassoltherapycenter.com.cy

Telephone: +357 25 333375

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract.

To:

E.L.S. Limassol Therapy Center LTD

Dorieon 5, 4632, Limassol, Cyprus

Email: info@limassoltherapycenter.com.cy

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Ordered on:

Received on:

Order number:

Name of consumer:

Address of consumer:

Email of consumer:

Signature of consumer, only if this form is submitted on paper:

Date: